Effective Date: 1/1/2025
At TOP PRO ENGLISH, we are committed to providing high-quality PTE preparation services. Please read our refund policy carefully before making any purchase on our platform.
1. No Refunds Policy
Once a subscription or a paid service (such as practice tests or learning materials) is purchased through TOP PRO ENGLISH, no refunds will be issued under any circumstances. This applies to all subscription plans, one-time purchases, and additional services offered on the platform.
By completing a purchase, you acknowledge and agree that you have reviewed and accepted our no-refund policy.
2. Exception for Technical Errors
In the event of a verified technical issue that prevents access to or use of the purchased services, TOP PRO ENGLISH will offer the following options:
- Service Restoration: We will work promptly to resolve any technical issues that interfere with the use of the platform and ensure the purchased services are fully accessible.
- Credit or Replacement: If the technical error cannot be resolved within a reasonable timeframe, we may offer credit for future purchases or a replacement of the service, at our discretion.
To qualify for this exception, you must:
- Notify us of the issue within 7 days of encountering the problem.
- Provide detailed information about the technical error, including screenshots or other evidence.
Please note that this exception only applies to technical issues that are the result of errors or malfunctions on our platform and does not cover user-related issues such as incorrect device setup, internet connectivity problems, or misuse of the platform.
3. Use of the Software
You agree to use TOP PRO ENGLISH for the purpose of preparing for the Pearson Test of English (PTE) only. Unauthorized commercial use, copying, distributing, or modifying the software’s materials is strictly prohibited.
