Effective Date: 1/1/2025
At TOP PRO ENGLISH, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our platform.
1. Information We Collect
We collect both personal and non-personal information to improve your experience on the platform and to deliver personalized services.
a. Personal Information
We may collect the following personal information:
- Name
- Email address
- Contact information (e.g., phone number, address)
- Date of birth
- Payment information (if applicable)
- Account credentials (username, password)
- PTE practice performance data (e.g., scores, progress)
b. Non-Personal Information
We may collect non-personal information, such as:
- Browser type and version
- Device type (e.g., mobile, desktop)
- IP address
- Cookies and usage data (such as browsing patterns, pages visited)
2. How We Use Your Information
The information we collect is used for the following purposes:
- Account Management: To manage and maintain your account on TOP PRO ENGLISH.
- Personalization: To provide personalized feedback, progress reports, and test preparation suggestions based on your performance.
- Communication: To send notifications, updates, and promotional content related to your usage of TOP PRO ENGLISH.
- Marketing: To send you relevant offers, promotions, and educational content if you have provided consent (you may opt out at any time).
- Analytics: To analyze and improve our platform’s functionality, usability, and content.
- Payment Processing: For managing transactions related to subscription plans or paid features.
- Legal Compliance: To comply with any legal obligations.
3. Data Sharing and Disclosure
We will not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:
- With Service Providers: We may share your information with trusted third-party service providers who assist in delivering the platform services, such as payment processors, hosting services, or email service providers.
- Legal Requirements: We may disclose your information if required by law or in response to valid legal requests.
- Business Transfers: If TOP PRO ENGLISH is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.
4. Marketing and Communication
By accepting our terms and conditions, you consent to the use of your personal information for marketing purposes. This may include:
- Sending promotional emails, SMS, or notifications related to offers, new features, or educational content.
- Targeted advertising based on your usage patterns and preferences.
Opt-Out: You can opt out of receiving marketing communications at any time by:
- Clicking the "unsubscribe" link in any email communication.
- Adjusting your communication preferences in the account settings.
- Contacting us directly at support@topproenglish.com.
5. Data Security
We implement a variety of security measures to protect your personal information, including encryption, secure access controls, and regular security audits. However, no method of data transmission or storage is completely secure. We strive to protect your information but cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as necessary to provide services to you. If you wish to deactivate your account, we will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights
You have the following rights concerning your personal information:
- Access: You can request access to your personal data at any time.
- Correction: You have the right to correct any inaccuracies in your data.
- Deletion: You can request the deletion of your data (subject to legal obligations).
- Portability: You can request a copy of your data in a machine-readable format.
- Objection: You have the right to object to the processing of your personal information for marketing purposes or other specific activities.
To exercise these rights, please contact us at support@topproenglish.com.
8. Cookies and Tracking
We use cookies and similar tracking technologies to improve your experience on our platform, including:
- Session Cookies: To operate the platform and maintain login sessions.
- Preference Cookies: To remember your preferences and settings.
- Analytics Cookies: To analyze usage patterns and improve our services.
You can control the use of cookies through your browser settings. Please note that disabling cookies may affect the functionality of the platform.
9. Third-Party Links
Our platform may contain links to third-party websites or services. This Privacy Policy does not apply to those external sites, and we encourage you to review the privacy policies of any third-party websites you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant changes by email or through the platform.
